Socials by Ampersand
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Legal

Terms of Service

The agreement that governs your use of Socials by Ampersand. Plain language, Swiss law, fair limits — no dark patterns, no auto-renewal traps.

Last updated · 4 May 2026 · Version 1.0 · Provider: Ampersand Labs GmbH · Governing law: Switzerland · Venue: Zürich.

1. Parties

These Terms form a binding agreement between Ampersand Labs GmbH, a Swiss limited liability company registered in the Canton of Zürich, with offices at Flüelastrasse 10, 8048 Zürich (“Ampersand”, “we”, “us”) and the natural person or legal entity who registers for, or uses, the Service (“you”, “Customer”).

2. The Service

Socials by Ampersand is a social-media management platform that lets you draft, schedule, approve and publish content to third-party social networks, and review the public metrics those networks return. The Service runs on infrastructure operated by Ampersand inside Switzerland.

Specific plan inclusions (workspaces, connected accounts, retention windows) are listed on our public pricing page and form part of these Terms.

3. Your account

  • You must be at least 18 years old, or a legal entity, to register.
  • You're responsible for keeping your credentials confidential and for all activity under your account.
  • Sharing a login between people is fine — that's why we don't charge per seat. Selling, sublicensing or reselling the Service to others is not permitted without our written consent.
  • Notify us promptly at security@ampersand.ch if you suspect unauthorised access.

4. Your content

You retain full ownership of every post, image, video, caption and asset you upload or draft inside the Service (“Customer Content”). You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Content solely as needed to operate the Service for you (e.g. to deliver a scheduled post to the network you chose).

We do not use Customer Content to train AI models, to advertise to third parties, or for any purpose unrelated to providing the Service.

You warrant that you have all necessary rights to the Customer Content you publish through the Service, including model releases and licences for any third-party media.

5. Connected networks

To publish on your behalf, the Service uses OAuth tokens issued by third-party social networks (Meta, ByteDance, X, Google, LinkedIn, etc.). The networks are independent platforms with their own terms; their availability, API limits and changes are outside our control.

You agree to comply with each network's terms when publishing through us. If a network suspends or rate-limits your account, the Service will reflect that suspension and we cannot bypass it on your behalf.

6. Acceptable use

You may not use the Service to publish or facilitate:

  • content that is illegal under Swiss law, or in the country where it will be displayed;
  • spam, mass impersonation, coordinated inauthentic behaviour, or platform-rule evasion;
  • malware, phishing, or attempts to compromise our infrastructure or other customers;
  • scraping, reverse-engineering or load-testing the Service without our written consent.

We may suspend posts, scheduling or the account itself if we have reasonable grounds to believe these rules have been violated. Where practical, we'll warn you first.

7. Fees & billing

  • Plans are billed monthly or annually in advance, in CHF, via Stripe.
  • Prices are exclusive of VAT, which we add where required.
  • Annual plans are eligible for a 30-day money-back guarantee from the first payment.
  • Plans renew automatically. You can cancel at any time from your account; the cancellation takes effect at the end of the paid period (no early-termination fee).
  • Late or failed payments may result in suspension after a 14-day grace period and reasonable notice.

8. Term & termination

The Agreement starts when you accept these Terms (online or by using the Service) and continues for the billing period you chose. Either party may terminate at any time, with effect at the end of the current billing period. We may terminate immediately for material breach (e.g. fraud, abuse, non-payment after the grace period).

On termination we delete Customer Content within 30 days and revoke all third-party network tokens. You can export your scheduled and published posts at any time before that window closes.

9. Warranties & disclaimers

We warrant that the Service will perform materially as described on our website. To the extent permitted by Swiss law, all other warranties — implied or statutory — are disclaimed. The Service is provided “as available”: third-party network outages, rate-limits or feature deprecations may affect what you can publish.

10. Liability

To the fullest extent permitted by Swiss law, our aggregate liability under or in connection with the Agreement is limited to the fees you paid in the twelve (12) months preceding the event giving rise to liability.

Neither party is liable for indirect, consequential or punitive damages, or for loss of profit, revenue, goodwill or data, even if advised of their possibility. Nothing in these Terms limits liability for gross negligence, wilful misconduct, personal injury, or any liability that cannot be excluded under applicable law.

11. Changes

We may update these Terms to reflect product changes, legal requirements or new sub-processors. Material changes are announced by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.

12. Governing law & venue

These Terms are governed by the substantive laws of Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and any conflict-of-laws rules. The exclusive venue for any dispute is Zürich, Switzerland, subject to any mandatory consumer-protection law that grants you a different forum.

Questions? Email hello@ampersand.ch — we read everything.